1. How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can choose Cash on Delivery or pay securely online.
2. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery. You can pay when your order is delivered to your doorstep.
3. How long does delivery take?
Orders are usually processed within 1–2 business days and delivered within 2–5 business days depending on your location.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery.
5. Can I return a product?
Yes. If your item is unused and in original packaging, you can return it within 7 days of delivery. Contact us to start the return process.
6. What if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, contact us immediately and we’ll arrange a replacement or refund.
7. Are your products covered by a warranty?
Most items do not include a warranty, but if a product description mentions one, we will honor it as stated.
8. Do I need an account to order?
No, you can check out as a guest. However, creating an account allows you to save your wishlist and track orders more easily.
9. Is my personal information secure?
Absolutely. We use advanced encryption and security protocols to keep your data safe and secure.
10. How do I contact customer support?
You can email us at contact@desertdrop.store. Our support team is available 7 days a week and typically responds within 24 hours.